If you’re unable to sign into your Pendulum account, there are a few steps you can take to regain access. You can find steps for resolving your access issue below.
Incorrect email or password
If you receive an “Incorrect email or password” message when you attempt to sign in, confirm that both your email address and password are correct. Your account should be under the email address we use to send notification emails.
- If you receive our emails, use the “Forgot your password?” link to reset your password.
- If you don’t receive emails from us, there may be a typo in your email address. If you believe that your email address contains a typo, please contact Customer Care here for further assistance.
No account found
You may receive a message saying “No account found. If you registered but haven't verified your account, click here to re-verify” when you attempt to reset your password. You can select the “click here” portion of the message to re-verify your account, or you can have our Customer Care bot help you with this process by clicking here.