Improving your gut microbiome takes time, and we want to make sure you have a chance to see what our unique probiotic strains can do for you. This is why we offer a Money-Back Guarantee (MBG). Our MBG allows you to request a refund if you're dissatisfied with any of our products after 30 days of use. Read full MBG policy.
Note: The MBG is only valid for the first time that you purchase a product.
What happened to your 90-Day Money-Back Guarantee?
We still offer a 90-Day Money-Back Guarantee on Pendulum Glucose Control for customers with type 2 diabetes or prediabetes. This is because it takes around 90 days to see a change in A1C level. Customers with a healthy A1C level should not expect to see a decrease in A1C, but they can still request a refund under the standard 30-Day MBG.
How long do I have to request a refund?
The delivery date provided by the carrier is the start date. The end date is 30 days (or 90 days for Glucose Control customers with type 2 diabetes or prediabetes) from your start date. Once you reach your end date, you have 14 days to request a refund. Refund requests received after the 14-day grace period will not be honored.
How do I request a refund?
If you qualify for a refund under our MBG, please chat with us so we can issue a refund.
Do I need to return the product?
You do not need to return the product when you request your refund.