Improving your gut microbiome takes time, and we want to make sure you have a chance to see what our unique probiotic strains can do for you. This is why we offer a Money-Back Guarantee (MBG). Our MBG allows you to request a refund if you're dissatisfied with any of our products within 30 days of your first order delivery. Please read the full MBG policy here.
Note: The MBG is only valid for the first time that you purchase a product.
What happened to your 90-Day Money-Back Guarantee?
We still offer a 90-Day Money-Back Guarantee on Pendulum Glucose Control for customers with type 2 diabetes or prediabetes. This is because it takes around 90 days to see a change in A1C level. Customers with a healthy A1C level should not expect to see a decrease in A1C, but they can still request a refund under the standard 30-Day MBG.
How long do I have to request a refund?
The delivery date provided by the carrier is the start date. The end date is 30 or 90 days from your start date. Once you reach your end date, you have 14 days to request a refund. Refund requests received after the 14-day grace period will not be honored.
How do I request a refund?
If you qualify for a refund under our MBG, you can contact our Customer Care Team by clicking here.