Due to the nature of our products, they cannot be reused in any way once they leave our facility. In order to avoid waste, we do not accept returns. While we don’t accept returns, we understand that there are some situations where a refund may be necessary. We’ve addressed some of the most common refund request reasons below, and you can view our full Refund Policy here.
Can I get a refund if my order has shipped?
We cannot cancel or refund an order once it has shipped. Your refund request must meet the conditions listed in our Refund Policy.
The carrier lost my product. Can I get a refund?
A product shipment is considered lost if it is not delivered to you or returned to us within 14 days of the shipping date. We will email you to follow up if the shipment is returned to us.
If your shipment is lost, you can request a replacement or refund. You cannot request both.
Note: Orders reported as delivered by the carrier are not considered lost. If your package shows as delivered, but you are unable to locate it click here for further assistance.
Can I get a refund if the product I received is damaged?
If you received a damaged product, you have 14 days from the date of receipt (as indicated by the carrier) to request a refund or a replacement.
Note: For damaged products, please include pictures of the damage and your bottle’s lot number (usually located on the bottom of the bottle).
I tried your product, and I don’t like it. Can I get a refund?
You can request a refund if your purchase meets the requirements outlined in our Money-Back Guarantee (MBG). You can learn more about our MBG here.
I no longer want the product I ordered. Can I get a refund?
If your order has not shipped, we can cancel your order and issue a refund. Once your order ships, all refund requests must meet the conditions listed in our Refund Policy.